The worst!
My experience was one I would not wish on an enemy. In short, this was the most expensive trip I NEVER took! I booked an all-inclusive trip through this pseudo business with a group for a birthday celebration to Cabo. Although the travel plans were set without any issue, the dishonesty of the agent, Cindy, became apparent once I contacted her to cancel my trip. I explained that there was a death in my family and the funeral services were scheduled to be held on the day the group was set to travel. Since I paid for travel insurance, Cindy assured me I would receive a full refund for the trip excluding the travel insurance fees. After weeks of calls and emails to her, Cindy eventually emailed to tell me to expect a refund of less than HALF of the money I paid for the trip. When I inquired why, Cindy claimed she didn't know, took no responsibility then proceeded to blame the third-party company she booked travel through; a company I had never heard of. I immediately called the third-party company directly. After they reviewed their records, the operator for the company clearly explained “the travel agent NEVER cancelled lodging, meals, transportation or entertainment; she only cancelled air travel which is the refund you will be receiving.” After informing Cindy of what I learned, she again denied responsibility then claimed I was being charged so that the costs for the group didn't increase. If this sounds ridiculous, it is. I could go on about the base, rude, indignant and piss poor customer service, the complete disrespect and disregard this woman showed towards me and my money and the feeling of helplessness I had to endure. Cindy offered no apologies, accepted no responsibility and showed no decency throughout this entire process. If you value your time and your money, DO NOT WASTE A MOMENT WITH THIS FARCE OF AN AGENCY.
Colesville Travel is a US Travel Agency based in Silver Spring, Virginia. Colesville Travel is located at 13217 New Hampshire Ave, Silver Spring, MD 20904, USA.
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